1. Applicable Legislation to Users' Personal Data (Personal Data Protection)
2. Who is responsible for the Data you provide?
3. Processing of Users' data and persons who contact VOY
4. Exercise of rights
5. Security measures
6. Notifications and modifications

• 3.0.11 Registration Data: Information that the User provides when creating an account on the VOY Platform: Username and email address.
• 3.0.12 User Profile Information: Information that the User adds to the Platform to use VOY's service, such as their mobile phone and delivery address. The User can view and edit their personal profile data at any time. VOY does not store the User's credit card data; these are provided to licensed electronic payment service providers, who will receive and store the included data directly to facilitate the payment process for the User and manage it on behalf of VOY. These data are never stored on VOY's servers. The User can delete their linked card data from their account at any time. With this action, the service provider will proceed to delete the data, and it will be necessary to re-enter or select them to make new orders through the Platform. The User can request the privacy policies of these providers at any time.
• 3.0.13 Additional Information the User Wants to Share: Information that the User may provide to VOY for other purposes. For example, a photograph of themselves or the billing address if they request to receive invoices from VOY.
• 3.0.14 Information About Communications with VOY: VOY will have access to the information that Users provide to resolve doubts or complaints about the use of the platform, whether through the contact form, by email, or through customer service by phone.
• 3.0.15 In certain cases, and based on the legitimate interest and obligation of VOY to monitor all actions that could result in fraud or the commission of a crime related to the payment elements used by users, VOY may request a copy of the user's ID as well as the credit card used for the request. All data will, in any case, be processed by VOY solely for the purpose of fulfilling surveillance and fraud prevention functions and will be stored as long as the relationship with the user remains valid, as well as during the subsequent period as long as the user's or VOY's right to file claims or legal actions related to the payment of products or services requested through VOY has not expired.
• 3.0.16 To enhance your experience, VOY may request access to the User's contact list. This information will be used solely to allow you to add your contacts as friends within VOY. This information is managed as follows: Purpose: VOY uses the User's contact information to help you find and connect with friends who are also using VOY. Privacy: The contact list will be securely stored and encrypted, ensuring it is not accessible to unauthorized third parties. Consent: VOY will never share contact information with third parties without the User's explicit consent.
• 3.0.17 The processing of these data by VOY is necessary to fulfill the contractual relationship established. If the User does not provide them, the requested services may not be available, and VOY will not be able to provide them.
  
  

• 3.0.21 Data Derived from the Use of the Platform: VOY collects data derived from the User's use of the Platform each time they interact with it.
• 3.0.22 Application and Device Data: VOY stores the data of the device and the Application that the User uses to access the services. These are:
• 3.0.23 Internet IP address that the User uses to connect to the Internet with their computer or mobile.ç
• 3.0.24 Information about their computer or mobile, such as their Internet connection, browser type, version, operating system, and device type.
• 3.0.25 The complete clickstream of Uniform Resource Locators (URLs), including the date and time.
• 3.0.26 User Account Data: Information about the orders placed by the User, as well as the reviews and/or comments they make about them.
• 3.0.27 User's browsing history and preferences.
• 3.0.28 Data Derived from the User's Origin: If the User arrives at the VOY Platform through an external source (such as a link from another website or a social network), VOY collects data from the source from which the User comes to VOY.
• 3.0.29 Data Derived from Incident Management: If the User contacts the VOY Platform through the Contact Form or through the VOY phone, VOY will collect the messages received in the format used by the User and may use and store them to manage current or future incidents.
• 3.0.30 Data Derived from "Cookies": VOY uses its own and third-party cookies to facilitate user navigation and for statistical purposes (see Cookie Policy).
• 3.0.31 Data Derived from External Third Parties: VOY may collect information or personal data from external third parties only if the User authorizes those third parties to share the mentioned information with VOY. For example, if the User creates an account through their Facebook, Facebook may provide us with personal data of that User if they have it in their Facebook profile (name, gender, age…).
• 3.0.32 Likewise, if the User accesses VOY through the products and services offered by Google, Google may send navigation data of the User to VOY when accessing the platform through the links created by Google.ç
• 3.0.33 The information provided by the external third party can be controlled by the User according to the external third party's own privacy policy.
• 3.0.34 Geolocation Data: As long as Users authorize it, VOY will collect data related to their location, including the real-time geographical location of the User's computer or mobile device.

• VOY may send promotional messages and/or offers related to the service it offers via email that may interest the User. VOY may measure and personalize this advertising based on the preferences of VOY Users. If the VOY User does not wish to receive this information and/or commercial communications, they can opt-out at any time by selecting the "Unsubscribe" option in the email itself, and consequently, VOY will immediately cease sending this information.
• VOY may also send the User messages and/or offers related to these services through "push" notifications, consisting of sending promotional messages and/or offers to their mobile phone. If the VOY User does not wish to receive commercial communications from this point and the previous 3.1.1, the User can remove them together by deactivating their privacy preferences in their profile with one click.
• VOY and/or third parties associated with VOY may use the address provided by the User to carry out promotional activities for delivering samples or free products related to the VOY service (i.e., advertising brochures).
• By using the VOY Platform, Users may also receive commercial communications from third parties associated with the Platform, such as Facebook and Google, all based on the privacy preferences the User has on these Platforms. Users can use their privacy management center to unsubscribe from "marketing" services online or cancel their account.

• Execute the contractual relationship once registered on the Platform (e.g., processing your data to deliver a requested order).
• Based on our legitimate interest (e.g., conducting checks to prevent fraud through the Platform).
• Compliance with legal obligations (e.g., when competent authorities request data in the context of judicial investigations and/or the filing of necessary actions to protect VOY's interests).
• Explicit consent for the communication of user data to third parties to carry out commercial communications.

• Service Providers: Third-party service providers that have permission to operate on the VOY platform will have access to the necessary personal information of Users to perform their functions, but they may not use it for other purposes. They must process personal information in accordance with this Privacy Policy and applicable data protection legislation.
• Payment Service Providers: When a User enters their card number on the VOY Platform, it is stored directly by the Payment Platforms contracted by VOY, who will allow the User's account to be charged. The payment service providers have been chosen based on their security measures and always comply with the security measures established by payment services regulations, being PCI Compliant according to the Payment Card Industry Data Security Standard or PCI DSS. VOY does not store these data in any case.
• Fraud Control Service Providers: VOY will share User data with providers offering fraud control services to assess the risk of operations carried out.
• Data Anonymization Service Providers: To prevent the misuse of User data by third-party service providers, VOY may transfer User data so that they can be anonymized and used only to provide the service to Users. For example, VOY may transfer Users' phone numbers to third parties to anonymize them and provide them in this format to providers used to fulfill the services contracted by Users.
• Security Companies and Law Enforcement Agencies: VOY may disclose personal information and account data of our clients when it believes that disclosure is necessary to comply with the law, enforce or apply the "Terms of Use" or protect the rights, property, or safety of VOY, its users, or third parties. This includes, therefore, sharing information with other companies and organizations, as well as with Law Enforcement Agencies to protect against fraud and reduce credit risk. Upon legal request, VOY may share information with executive authorities and/or third parties regarding requests for information related to criminal investigations and alleged illegal activities.
• Call Center Services and Incident Management: To offer Customer Service and call centers, actions aimed at measuring User satisfaction, and providing administrative support services, VOY may communicate User data to companies located in countries outside the EEA, provided they are authorized and comply with the security requirements mentioned in the previous point.
• Telecommunication Services: To provide Users with telephone contact services, VOY may contact telecommunications companies that provide secure lines and systems to contact Users.
• VOY Group Companies: To provide VOY services, according to the geographic area from which users request services, certain personal data of Users may be transferred to VOY's subsidiaries or group companies. Users are informed that when registering on the Platform from any country where VOY operates, their data will be stored in the VOY database located in [Spain] and owned by the Spanish company VOY. Data will be communicated, in the case of subsidiaries outside the EEA, through systems enabled by the European Commission and the Regulation, to countries that have an adequate level of personal data protection recognized or through contracts approved by the European Commission establishing and guaranteeing the rights of data subjects.
• Social Networks Connected by the User: If the User connects their VOY account to another social network or a third-party platform, VOY may use the information provided to that social network or third party, provided that such information has been made available to VOY in compliance with the privacy policy of that social network or third-party platform.
• Third Parties Associated with VOY for Commercial Communications: With explicit consent, VOY may transfer your personal data to third parties associated with VOY as long as the User has expressly, informed, and unequivocally accepted such data transfer and knows the purpose and recipient of the data.
• Change of Ownership Scenarios: If VOY's ownership changes or most of its assets are acquired by a third party, Users are informed that VOY will transfer their data to the acquiring entities to continue providing the services subject to data processing. The new controller will communicate their identification data to Users. VOY states that it will comply with the duty to inform the relevant Control Authority if the mentioned situations occur and will communicate the change of controller to Users when it occurs. This processing will be carried out under the contract signed with VOY.
• Insurance Companies: VOY may communicate user data to insurance companies and brokers with whom VOY has an agreement to manage and process claims and incidents arising from VOY's and its collaborators' activities.

Last revision: 4.12.2024